Canyon State Insurance Privacy Policy

 Effective Date: March 1, 2020
Last Updated: March 12, 2025

At Canyon State Insurance (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and safeguard your information when you opt in to receive SMS/text messages from us. By providing your phone number and agreeing to receive SMS messages, you consent to the practices described in this policy.

When you opt in to receive SMS messages from Canyon State Insurance, we may collect the following:

• Phone Number: The mobile number you provide through our opt-in process, such as the "Contact Form"
• Consent Details: Information related to your opt-in, including the date, time, and method of consent (e.g., web form submission).
• Message Interactions: Records of SMS messages sent to you and any replies you send, such as opting out by texting "STOP."

We collect your phone number and related information when you:

• Submit the "Contact Form" and explicitly agree to receive SMS messages.
• Provide your phone number through other opt-in methods we may offer, such as in-person or phone-based consent, where applicable.

We use your phone number and related data to:

• Send you SMS messages about insurance quotes, policy updates, and promotional offers from Canyon State Insurance.
• Respond to your inquiries or requests sent via SMS.
• Comply with legal obligations and industry regulations, such as maintaining records of your consent.

When you provide your phone number through our "Contact Form" or other opt-in methods, you agree to the following:

• Purpose: You consent to receive SMS messages from Canyon State Insurance regarding insurance quotes, policy updates, and promotions.
• Frequency: Message frequency may vary, but we aim to send no more than 5 messages per month unless responding to your inquiries.
• Costs: Message and data rates may apply, depending on your mobile carrier plan.
• Opt-Out: You may opt out at any time by replying "STOP" to any message. Upon opting out, you will receive a confirmation message and no further messages unless you opt in again.
• Help: For assistance, reply "HELP" to any message or contact us at customerservice@canyonstateinsurance.com or 480-981-5525.

We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your information may be shared only:

• With service providers (e.g., SMS platform providers like Twilio) who assist us in sending messages, subject to confidentiality agreements.
• As required by law, such as to comply with a subpoena or regulatory requirement.

We implement reasonable measures to protect your phone number and related data from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the following rights regarding your information:

• Access: You may request details about the information we hold about you.
• Correction: You may request updates to inaccurate information.
• Deletion: You may request that we delete your phone number from our SMS system, subject to legal retention requirements. To exercise these rights, contact us at customerservice@canyonstateinsurance.com or 480-981-5525.

We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. If significant changes occur, we may notify you via SMS or other means.

If you have questions about this SMS Privacy Policy or our SMS practices, please contact us:

• Email: customerservice@canyonstateinsurance.com 
• Phone:  480-981-5525